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About One Leisure


One Leisure is managed by Huntingdonshire District Council and is the in-house leisure provider for the council.

 

In January 2010, five individual leisure centres in Huntingdon, Ramsey, Sawtry, St Ives and St Neots were rebranded as One Leisure.  The principal objective of this was to reinforce the use of all One Leisure sites with a single membership.

 

The rebranding coincided with the centres undertaking significant redevelopment to provide modern leisure facilities to meet the Council's priorities of providing a healthy, active population. Over £10 million has been invested at the St Ives, St Neots and Huntingdon sites in the past five years transforming the facilities into high quality leisure centres which cater for public demand to the highest levels.

 

One Leisure has been recognised nationally at the Health Club Awards in 2012 by winning bronze for best small chain in the UK – a direct result of votes and support from its growing customer base. In 2013, One Leisure was once again nominated in the final five.

 
 

Mission Statement

 

"We aim to provide a progressive, quality and value for money service encouraging continued and frequent use by the community."

 

 

One Leisure in numbers

 

6 sites in Huntingdon, Ramsey, Sawtry, St Ives (Indoor and Outdoor) and St Neots

70 local sports, dance and leisure clubs based at One Leisure

500 staff employed by One Leisure

3,500 children on the Swim4Life swimming lesson scheme

100,000 bookings made online in 2012

140,000 One Card members (35,000 used One Leisure in the past 6 months)

1,700,000 admissions in 2012/13

 

 

In-house brands managed by One Leisure

 

We have developed a number of established and successful sub brands that make up the overall One Leisure brand.

 
 
 

Customer Charter

 

Our Customer Charter sets out the standards and services we aim to provide you with.

 

OUR CUSTOMERS WILL

 

  • be treated with courtesy, respect and dignity;

  • have confidentiality respected;

  • be consulted about their needs and how they can be met;

  • be able to raise any issue and have all reasonable concerns properly addressed;

  • be able to use a clean facility in a safe, secure and friendly environment; and

  • be able to expect sufficient staffing levels to meet their needs.

 

OUR STAFF WILL

 

  • be open, honest and polite;

  • be ready to help;

  • listen and take customers views seriously to improve the service we provide to you;

  • wear uniform and name badges when working;

  • keep appointments or let you know in advance if they need to be rearranged;

  • not accept offensive or threatening behaviour or use it themselves;

  • record and respond to all verbal, written and telephone complaints;

  • acknowledge all written correspondence within five working days;

  • answer 80% of telephone calls within 20 seconds;

  • aim to have all defects repaired as soon as possible and will keep you up to date with the progress of repair;

  • aim to provide you with a safe, secure, clean and comfortable facility; and

  • work within the stipulations of the One Leisure Regulations.