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TERMS and CONDITIONS


Memberships

1. Usage: PLATINUM Membership
The Platinum membership package includes use of the following facilities at ALL One Leisure centres across Huntingdonshire:

  • Use of the Impressions gyms
  • Use of fitness classes (excludes courses or special events)
  • Use of the swimming pools for public sessions for you and dependent children (under 16 years of age and excludes lessons)
  • Use of crèche places for children aged 5 and under for a maximum of two hours.
  • Use of indoor cycling studios
  • Off-peak racket sports (restricted to one court booking per day).  Off-peak racket sports can be booked for dependent children, however parents must remain on the premises at all times.

2. Usage: SOLO Membership
The Solo membership package includes use of the Impressions gym at a SINGLE One Leisure centre of your choice.  Membership does not include GymFIT fitness classes and casual rate charges will apply.

3. Usage: STUDENT SOLO Membership
The Student Solo membership package includes use of the Impressions gym at a SINGLE One Leisure centre of your choice.  Last entry is at 4.30pm weekdays, restrictions do not apply at weekends.

4. Usage - AQUA Membership
The Aqua membership package includes use of the swimming pools for public sessions at ALL One Leisure centres across Huntingdonshire (excludes lessons and classes)

5. Usage - PURE Membership
The Pure membership package includes use of the heat experience suites at One Leisure centres in Huntingdon, St Ives and St Neots.

6. Gym Induction Fee

  • Platinum and Solo memberships do not include a gym Induction Fee which is available to purchase separately.
  • Use of the gym is only permitted once customers have completed the induction programme.
  • The Induction Fee includes access key/fob. There is a replacement fee for a new key if damaged or lost.
  • Returning members wanting to use the gym who have had an absence of two years or more will need to undertake a new induction which will incur an Induction Fee.

7. Restrictions

  • It is compulsory to have a photo ID entered onto the One Leisure booking system otherwise entry will not be permitted.
  • You must carry your One Card membership card or access fob with you at all times. If you do not have your card you will be refused entry or asked to leave.
  • Only children of parents/guardians who are on the Platinum membership can use the crèche, otherwise charges will apply. Parents/guardians must remain on the premises at all times whilst their child is in the crèche.
  • Use of the Heat Experience Suites is restricted to members aged 18+.
  • Maximum capacity restrictions apply for all activities and facilities so membership cannot guarantee entry.
  • One Leisure reserves the right to withdraw membership with no refund under the following circumstances:
    • Sharing of membership cards (legal action will be taken against anyone sharing membership cards)
    • Infringement of the terms and conditions listed above
    • Infringement of the One Leisure Regulations
    • Behaviour or conduct likely to cause offence or distress to others
    • Behaviour or conduct likely to be hazardous to self or others

8. Bookings

  • Bookings must be made by the One Card holder, in the name of the One Card holder and to only be used by the One Card holder. Legal action will be taken against anyone sharing membership cards.
  • You must book in prior to using each activity (including the gym, swimming pool and crèche).
  • Bookings for any activity that is chargeable must be paid at the time of booking.
  • Memberships may not be used in conjunction with any private or club booking.
  • One Leisure booking procedures apply.

9. Charges

  • If you book an activity and do not turn up or cancel late, this will be charged at the casual rate and you cannot use your membership until the outstanding arrears are cleared. This includes activities if included as part of your membership (e.g. fitness classes and crèche).
  • Membership payments must be up to date to make use of the membership otherwise all activities will be charged at the casual rate.

10. Annual Membership Subscriptions

  • An annual membership is a subscription that requires an upfront payment which covers a period of 12 consecutive months.
  • Annual memberships are non-refundable (see below) and are a commitment of membership for the 12-month period.
  • The following reasons for cancellation of an annual can be accepted and qualify for a refund:
    • Relocation with proof of relocation
    • Health reasons with evidence from the GP
  • If a refund is required, an administration fee will be added.

11. Business Membership Subscriptions

You will need to provide payslips for the last three months or an ID card from your place of employment as proof you are entitled to the business discount, and updated proof every 12 months from the original date of joining. We reserve the right to transfer the membership to the standard price in the absence of such proof.

12. Student Membership Subscriptions

If you are aged 18+ you must provide a letter from your place of education as proof that you are in full time education and for any subsequent academic year (1st September to 31st August) you must provide updated proof at the  beginning of each academic year. We reserve the right to transfer the membership to the standard rate in the absence of such proof.

13. Changing membership packages

By joining One Leisure you can choose the monthly plan to suit your usage and can change your package at any time should you wish. One calendar month notice is required to process membership change and will be effective from following month. Applies to direct debit customers only.

14. Freezing membership packages
Members can freeze their membership for health reasons only with evidence from the GP or at the discretion of centre management.

15. Termination of Direct Debit membership

  • We require one calendar month notice in writing for termination of membership.
  • A cancellation reason will be requested to monitor our performance.

16. Miscellaneous

  • It is at the discretion of One Leisure to close or alter the opening times of the centre.
  • Bank holiday closures are at the discretion of One Leisure, please note refunds will not be provided for bank holiday closures.
  • One Leisure reserves the right to alter activities, facility provision and programmes without notice.
  • The monthly direct debit and annual membership are eligible for price reviews and members will be notified of these in advance.
  • It is the responsibility of members to ensure their contact details (name, address, telephone and email) are kept up to date.
  • If you are not wearing appropriate clothing or footwear for the activity we reserve the right to remove you from the activity.

 

Last updated: 1 November 2019